When some medical travelers arrive in the destination country, they may not have researched which hospital or clinic they plan to visit. They are aware of the services available, but lack the tools to actually find and compare the options. The lack of diligence can lead to issues with the quality of medical providers these medical tourists finally choose.
To overcome this situation, Malaysia’s health tourism organization called Malaysia Health Tourism Council (MHTC) has established two medical tourism concierges and lounges at the country’s two airports closest serving it’s popular medical travel destinations – Kuala Lumpur International Airport – KLIA (KUL) and Penang International Airport (PEN).
According to their website, they aim to be the first point of contact for many traveller’s health journey in Malaysia. They concierges offer personalized welcome and escort upon arrival, a one-stop info center for medical care options, information to walk-in medical tourists, and facilitation of transport and accommodation to medical travelers in Malaysia. In addition, the lounges provide a comfortable place for medical travelers to rest and wait for their scheduled pick-ups.
The lounges are located in KLIA in the Arrival Hall at Gate 5 and Gate 8. You can also call the MHTC call center from 9am to 6pm local time, Monday through Friday for assistance.